Delivery, Exchange & Returns
Order with confidence. You pay only when the parcel reaches your hand, and you have seven days to exchange anything that does not fit.
Delivery charges and time
| Order value | Delivery charge |
|---|---|
| Below Rs. 2,500 | Rs. 200 |
| Rs. 2,500 and above | Free |
| Area | Delivery time |
|---|---|
| Islamabad, Rawalpindi, Lahore, Karachi | 2–3 working days |
| Other cities | 3–5 working days |
| Small towns and remote areas | 5–7 working days |
Orders placed after 6pm are booked the next working day. Sunday is a holiday for the courier.
Cash on Delivery
Cash on Delivery is available everywhere in Pakistan. No advance payment is required. You hand the cash to the rider when the parcel arrives.
Once your order is booked, you will receive a tracking number on WhatsApp. If you do not answer the rider's call twice, the courier returns the parcel to us and the order is cancelled.
Please record a parcel opening video
Start recording before you cut the packaging tape and keep recording until the article is fully unwrapped. If anything is wrong — wrong article, missing piece, or damage — this video is all we need to approve your claim immediately, with no argument.
Exchange
You can exchange any article within 7 days of delivery, as long as it is:
- Unused, unwashed and unstitched
- In its original packaging with all tags attached
- Free of perfume, makeup marks or any stains
The return courier charge is paid by you. We pay the charge to send the replacement back. If the new article costs more, you pay the difference.
Returns and refunds
We accept a full return and refund when the fault is ours:
- A different article was sent than the one you ordered
- The article arrived torn, stained or damaged
- A piece was missing from a suit or set
Inform us within 48 hours of delivery with your parcel opening video. Once we receive the article back, your refund is sent by Easypaisa, JazzCash or bank transfer within 3 to 5 working days, including the delivery charge you paid.
What we cannot take back
- Articles that have been stitched, washed, worn or altered
- Jewellery, cosmetics and innerwear, for hygiene reasons
- Sale or clearance articles marked "final sale"
- Claims made after 7 days from delivery
A note on colour
Every photo on this site is of the actual article, taken in natural light without filters. Even so, shades can look slightly different on different phone screens. A small colour variation is not counted as a fault, but if what you received clearly does not match the photo, message us and we will sort it out.
How to start an exchange or return
Message us on WhatsApp with your order number, a photo of the article, and your parcel opening video. We reply between 10am and 9pm, usually within an hour.
Message us on WhatsApp